Western Sydney UV Hawkesbury

My daughter and I stayed in a 4 bedroom villa for 3 nights while attending a conference at WSU. Was so pleased we chose to stay here. The villa has a spacious kichen and a lounge dining area with TV as well as one bathroom. It was all clean. Linen and towels and toiletries were provided. It was good to have separate bedrooms with own desks and mirrors and to be so close to the conference that we cpuld pop home for lunch break. No traffic noise - just some birds and sprinklers gently waking one in the morning. I would definitely stay here in for future conferences.

Awful option for students seeking accomodation. *These are only in my experience here, I can’t speak for others* For what you pay (upside of 200 a week) you get absolutely railed: -Maintainance is put off for a number of weeks resulting in other problems rising ( freezer cooling system broke and left all my food to go off, taps in common area took weeks to fix), for which you are not reimbursed and often required to pay. -Pacakages recieved at office three days before you get contacted. -I’m a female, got placed in a building with 4 males I did not know. Unreliable and messy house-mates that caused the building to be cleaned professionally, resulting in a cleaning fee. When a house meeting was held with a staff member, three occupants including me showed up, the other two were not directly confronted, but emailed. -Can’t terminate lease on campus, you’re stuck here til the end of the contract. -Forget decorating your room, you can’t have indoor plants or candles, and pet fish are not allowed. -No personal furniture can be brought in. I’ve been told you can apply to bring your own chair if you can prove you have back problems. -Somebody I know had a leak in their ceiling, even after reporting water stains on their roof and being told “they were fixed and won’t be a problem”, mattress had to be replaced and sheets disposed of. Still paid rent for that week despite the room being uninhabitable. -Other residents are loud and destructive, constant drinking/partying into the early hours of the morning. Quite annoying as a student with sleeping issues. At one party two random girls wandered into my building and yelled “whose house is this” and “oh I know where we are, this is where the disabled retards live” -You pay a compulsory 100 dollar activity fee, but there’s never activity’s for you to do. -Hundreds of dollars into washing and drying clothes. Most of the time you spend double on drying because machines don’t work. Residents also removed clothes from a machine and put them into my basket so I couldn’t use it until the guy came and got his clothes. -Feels oddly unsafe personally, I don’t like walking around at night, to go to the bathroom in the common area, or cook after a certain time. -Messed up rent payments consistently, too much one week and not enough the next. Makes it hard to budget with fluctuating finances. Wouldn’t recommend My Student Village to anyone, let that be said I can’t control your actions or say you will have the same experience.

Wow where do I even begin. 100% would not recommend anyone to live on any campus ran by CLV. I lived on the Hawkesbury campus for 2 and a half years and have only recently moved off. In that time I had the worst experience of my life. Fresh out of home as a 17 year old I expected it to be a great new learning experience for me. Oh how I was wrong. Here’s just a few things that happened. 1. Whenever I had a problem with any of my house mates I would go to them expecting to receive some help, this I did not receive. Instead, I was told to speak to them about my issues and to resolve it like that. Already tried and failed so I asked for help to receive none. The matter was never resolved. 2. At the end of my first year (2016) I had planned with a few girls our living arrangements for the upcoming year. This was all well and good until all those girls turned their backs on me and booted me out of my own house (the house I lived in for a year already). I confronted CLV about this issue and all I was told was “Sorry we can’t do anything about this. There’s 4 of them and 1 of you. It’s easier for US if you move house”. Keeping in mind new summer contracts started 1 week later. So I had to try and figure out new living arrangements quick smart if I wanted to stay on campus. Before I found out about the girls deciding to boot me I kept going to see CLV about my room being confirmed. Each time I went, they just said “Oh sorry theres trouble confirming your room” all the other girls received confirmation emails. So I knew something was up. 3. Before O-week (2018) had started myself and a few friends were hanging out having a couple drinks at the common room. It got to about 11pm and one of the RA’s came down to tell us to quieten down and go inside. Me and a couple others listened and did what was asked. There were still a couple sitting outside. 12:30am we were still at the common room. Security came with a RA and security told us to go to bed. I asked “Why do we have to? We’re in the common room and have listened to the RA. We’re being quiet as asked. Go and talk to those outside”. This was all civil. The next day I go into the office and see the RA from the night before. I spoke to her and said “Hey sorry if w were trouble last night” and she said “No you were fine. Don’t worry about it”. Next thing you know Luke who basically runs the Hawkesbury campus came from around the corner and asked if I was Jacinta. I said yes, not knowing what he was getting at. Next thing you know he’s starting an argument with me about my “behaviour” from the previous night. Obviously I’m going to react to him accusing me of false information. That’s when he gave me an “unofficial breach”. Ever since that day CLV had been targeting me for the whole year. 4. I have now been banned from Hawkesbury campus for not being able to afford to pay rent ($377.50 for nothing). Before I got into such financial trouble I went in to ask for help... I received none. I asked about terminating my contract....you can't because you're locked in until the end date (December). That doesn't make sense. If you were in a rental and knew you weren't able to afford rent anymore they'd be able to find a way out of the contract. Contracts with CLV are not your typical contracts. They write it so you have no rights as a renter, you are classed as a lodger and can't fight it. you do not get the same rights as any other renters. Absolutely appalling. This is just the beginning of my poor experience on a campus ran by CLV. There is so much more that I could say about this business but it would go on for days. Definitely would not recommend to anyone! The residents themselves on this campus are great. Oh and don’t go into the office when you’re sick because you’ll get asked by the receptionist if you’re “up the duff”.... very professional...not and definitely none of their business. They’ll also try and know everything about everyone’s personal lives like who’s slept with who for example. If I could give a zero star rating I would! DO NOT LIVE ON ANY CAMPUS RAN BY CLV

It’s a shame that the company running this campus is so terrible because I met some amazing people in my time living on campus and it is so conveniently located. However Campus Living Villages as a company is negligent and has written residents into a contract that in my opinion should be illegal. Things I experienced: 1. The contract writes you out of all your rights as a tenant as you are technically a lodger. 2. You can't cancel your contract they make you pay for the whole year 3. It's also a hotel so random people will hang around. One sat outside my window and watched me sleep. But CLV kindly informed me it was probably a joke. 4. There is not nearly enough support for student moving on. They don't care if you sit in your room and die of misery. 5. They have no understanding of young adults. We are going to drink we are going to have fun. University is a place of personal growth, instead of working with students to encourage safe practises without the antisocial behaviour. They prefer absolute zero tolerance, bullying and intimidation. 6. Mental health support needs to be addressed urgently 7. They have gone on a banning spree of late. I'll probably get bannd for writing this review. So if you move on remember not to have any friends There is so much more. Clv as a company is not fit to run this facility they only care about money not student health and wellbeing. Western Sydney University you are a great university but it's time you stepped up and protected the students who choose to study at your campuses.