Question 1

Are my contents insured?

Accepted Answer

Yes, the content insurance provider Endsleigh will ensure your content for free.

Question 2

Should I apply for a TV license if I wish to watch TV?

Accepted Answer

Yes, if you would like to watch TV or on-demand TV, you should apply for a TV license.

Question 3

What payment systems are accepted by the property?

Accepted Answer

Western Union, Mastercard, Visa, and credit cards are all accepted forms of payment.

Question 4

How can I make a complaint?

Accepted Answer

You can contact the property's hall manager or write to the team at 5 Myrtle Street, Liverpool L7 7DN.

Question 5

Does Downing Students provide towels, linens, and bedding?

Accepted Answer

No, you should get your own towels, linens, and bedding in addition to pots, cooking and cleaning equipment, and stationery.

Question 6

What should I do before my check-out?

Accepted Answer

Knowing your exact check-out date is essential to avoid incurring any extra costs due to delays. Once you have checked the dates, clean your room, dispose of the trash, ensure no electricity, gas, or water is running, report anything that needs maintenance, and return your keys.

Question 7

How can I return the room keys?

Accepted Answer

You can return them in person at the reception, or you can return them via post box. If you wish to return them via post box, make sure you have a return envelope provided by reception staff, you should also specify your room and flat number as well as your name.

Phone support

The Arch,
Liverpool

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