Question 1

Should I get a TV license if I wish to watch TV?

Accepted Answer

Yes, TV licenses aren't provided by the property.

Question 2

Is contents insurance provided?

Accepted Answer

Yes, it is provided through Downing Student's partner, Endsleigh.

Question 3

What should I do before checking out?

Accepted Answer

You should make sure you move out at the specified date on your tenancy agreement; then you should clean your room, dispose of any trash, make sure water, electricity, and heating are turned off and report anything that requires maintenance; lastly, return your keys.

Question 4

What payment methods are accepted?

Accepted Answer

Visa, Mastercard, Western Union, and credit card.

Question 5

How can I report an issue or file a complaint?

Accepted Answer

You should report to the hall's manager or write to Downing Students at 5 Myrtle Street, Liverpool L7 7DN. Downing Student's team will assist you as quickly as possible to resolve your complaint in a professional way.

Question 6

Does Downing Students provide bedding?

Accepted Answer

No, you should get your own bedding in addition to linens, towels, crockery, cleaning equipment, cooking equipment, and stationery.

Question 7

How can I return my keys while moving out?

Accepted Answer

You can return them at the reception or at the reception's post box in a key return envelope which is collected from the reception; just make sure to provide your details on the envelope, such as your name, room and flat number.

Phone support

The Electra,
Liverpool

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