Smithdown Road,
Liverpool

Verify Before Payment: If you are unsure about the legitimacy of a property offer or promotional deal, do not make any payments. Instead, contact us via our Contact Form to verify the offer.

No Hidden Fees: The provider will never sell properties with additional fees such as the following:

• Application fees
• Service fees
• Admin fees
• Takeover fees
• Handling fees

Any claim that such fees are required is fraudulent. Report such activity to us immediately using our Contact Form, and do not make any payments.

Initial Cancellation Period: You can cancel your tenancy agreement for up to 7 calendar days after the date of the booking, known as the Initial Cancellation Period, or ‘Cooling Off Period’.

Refund of Security Deposit: Providing your booking is cancelled within the Initial Cancellation Period, we will refund your full security deposit. Please note that the refund process may take a number of weeks depending on the timeline of the tenancy deposit scheme.

Cancellation for 1st-Year Students:- 1st-year undergraduate or postgraduate students can cancel their agreement if their offer is withdrawn due to not achieving the required grades. Written evidence must be provided within 3 calendar days of results being published.

- To apply for cancellation, students must send an email confirming cancellation along with documentation regarding their university status within 3 days.

Cancellation for 2nd Year and Subsequent Students: 2nd-year and subsequent-year students can also cancel within the Initial Cancellation Period. They must provide the necessary documentation within 3 calendar days to process a refund.

Notice Required After Tenancy Commencement: Students can serve two months’ notice to quit if they wish to cancel the tenancy after moving in. The notice must align with the rent period.

Complaints Procedure: If you are unsatisfied with policy compliance, you may follow the complaints policy, which includes information on how to submit a complaint.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full accommodation contract for a comprehensive understanding of their cancellation policies.