What does the service fee cover, and can it be refunded?

The service fee is completely non-refundable. It covers the administrative costs of application processing, contract preparation, cleaning, and the provision of a linen set.

What methods can be used to pay rent?

Rent is collected through an online portal. Approved payment methods include credit cards, bank transfers, international wire transfers, PayPal, and cash.

When are the specific rent payment instructions provided?

Comprehensive step-by-step payment instructions are delivered automatically once the booking process is finalised.

What happens if a reservation must be cancelled before move-in due to a visa or academic rejection? 

If official proof of the rejection is provided 60 days or more before the move-in date, a refund is issued only if the room is successfully re-rented, subject to a $280 fee deduction. If the rejection occurs less than 60 days before move-in, a partial refund is considered only if the room is re-rented and documentation is filed, with deductions applied for the $280 fee as well as marketing and administrative costs.

Can a booking be cancelled prior to move-in for reasons like a change of plans or finding a different property? 

No. Cancellations for personal reasons or altered arrangements are strictly non-refundable. This applies to both the rent and the deposit, and the decision remains final regardless of when the cancellation is requested.

What are the financial penalties for moving out of the property early? 

Tenants who vacate early are responsible for paying all unpaid rent, one additional full month of rent, an early termination fee equal to one month’s rent, and all costs related to advertising, cleaning, and turning over the room.

When and how can a refund be claimed after moving in? 

Refunds for early departures are only possible if a qualified replacement tenant is found and approved. The refund will only be processed after the new tenant occupies the room and all applicable termination fees and costs are deducted.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.