Renslade House in Exeter

Paying in instalments for international students requires a UK guarantor.

Initial Cancellation 

A student can cancel a tenancy agreement for up to 14 days after the date the booking is confirmed (the Initial Cancellation Period). For bookings made from 1st August to 30th September, the Initial Cancellation Period reduces to 7 days.  

£20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.

Outside the Initial Cancellation Period

If a student wishes to cancel outside of the Initial Cancellation Period, and the cancellation reason is explicitly related to COVID-19, then the following applies:

COVID-19 Special Cancellation Policy (2020-21 Academic Year)

Outside Initial Cancellation Period

You may cancel outside of the Initial Cancellation Period in the following circumstances:

 20-21 Course which is reliant on IELTS/Pre-sessional course

- If the student is a prospective first-year Undergraduate or Postgraduate student and the offer of a place at the University or a Higher Education Institute in the UK is subject to completing and passing an IELTS (or equivalent) in the UK or in the student’s country of origin, and this is unable to be completed because the IELTS (or equivalent) is withdrawn entirely, the student may be eligible to be released from the 20-21 tenancy agreement. The student must provide written evidence that the course is no longer taking place at all within 3 days of being notified by the education institute. 

Travel Ban

If the student is unable to travel to, or enter, the UK due to a restriction on leaving their country of origin, or a restriction on entering the UK which means they cannot arrive in time to start their course, the student may be eligible to be released from this agreement subject to evidence being provided of a formal travel ban being in force.