St. Teresa House,
Plymouth

How can rent be paid?
Rent can be paid either in up to 4 instalments or as a single upfront payment. Installment schedules are specified in the individual tenancy agreement and are not publicly listed.

Who can pay in instalments?
Instalment plans are generally available only if a guarantor is provided. Without a guarantor, full rent must be paid before move-in.

Is an advance payment required?
Yes, a £50 advance rent payment (ARP) is required to secure a booking and is deducted from the total rent.

Is the advance payment refundable?
The £50 ARP is usually non-refundable if cancellation occurs outside permitted conditions. In some cases, booking fees may be converted into a damage deposit depending on the property.

What payment methods are accepted?
Debit card, credit card, and bank transfer.

Are utilities included?
Yes, rent includes electricity, gas, water, Wi-Fi/internet, and contents insurance.

Is a guarantor required?
A guarantor is required to access instalment plans. With a guarantor, rent can be paid in up to 4 instalments; without one, full payment is required upfront. The guarantor must be financially responsible and sign a legal agreement.

UK Student Finance Deferred Payment Plan

If you get a UK Student Finance Maintenance Loan, you may be able to shift your rent instalments to match your Student Finance payment dates (approval required, not guaranteed).

To qualify, you need to:

• Be on a 3-instalment plan with a signed tenancy agreement and approved guarantor
• Apply before your first instalment is due, with proof of your loan (official letter or portal screenshot)

Before approval:

• Pay at least 4 weeks' rent upfront by your original due date
• Have your guarantor confirmed
• Keep following your original payment schedule until you hear back

Note: You can't check in until the upfront payment and guarantor are sorted, and this plan only applies to students on a Maintenance Loan.

To apply: Email your Student Finance evidence to us before your first instalment is due.

Is my booking binding after countersigning?
Yes. Once countersigned, the booking is legally binding, but cancellation is only allowed in limited cases.

Can I cancel if I find a replacement tenant?
Only if a replacement tenant is found who:

• Signs the agreement

• Pays rent

• Moves in
  
  

Refunds (if any) are issued after deduction of a non-refundable amount. Replacement may not be accepted if less than 12 weeks remain.

Can I cancel due to visa refusal?
Yes, if you:

• Provide the visa refusal letter within 48 hours

• Meet the timing condition (booking start within 30 days of visa decision)
  
  

Advance rent will be refunded.

Can I cancel if I am not accepted into the university?
Yes, if you provide it within 48 hours:

• University rejection letter, or

• Proof results do not meet requirements
  
  

Advance rent will be refunded.

Can I leave early for medical or university withdrawal?
Only in limited cases of university-approved medical withdrawal under ANUK rules, with official proof required.

What if I pay advance rent but do not proceed with booking?
A non-refundable amount applies, equal to the lower of:

• Advance rent paid, or

• One week’s rent
  
  

You may lose part or all of the advance rent.

Can I end the tenancy early?
No. Tenancies are fixed-term and binding for the full duration, and early termination rights under the relevant act do not apply.

Overall rule?
Cancellation is only allowed in specific cases (replacement tenant, visa refusal, university rejection, or eligible medical withdrawal). Otherwise, the contract remains fully binding.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.