Trust House,
Exeter

Is there a fee for checking in outside office hours?

Yes, students arriving outside office hours may be charged a £66 out-of-hours check-in fee. Standard office hours are Monday–Friday, 9:00 AM–5:30 PM. Weekend check-in opening hours will be confirmed closer to the intake period.

What are the payment options?

For most room types and contract durations, we offer two payment options:

• Full contract payment: You pay for the full duration of the accommodation in one payment at the time of booking. Some of our locations will offer you the option of splitting the payment by making an advanced rent payment on booking, this is usually £200, which is deducted from the total payment, which is due on the 1st August.
• NB: If you book a room after the 1st August you will need to make the full payment at the time of booking.
• Instalment plan: The full value of the contract is broken down into several payments spread throughout the duration of your contract. You will need to make an advanced rent payment when you book, of £200 which is deducted from your second rent instalment.

Please note: To be eligible for an instalment plan, you will need a Guarantor.

NB: If you book a room after 1st August, you will need to pay the advanced rent and first

instalment payments at the time of booking – a full instalment breakdown is shown once you

select book now and start the booking process.

Do I pay a deposit/booking fee?

We don’t take a deposit or charge you a booking fee when you book with Host. We take an

initial rent payment; this is not a deposit, it is a payment made on booking, which forms part of

Your total rental amount.

When do I pay my rent?

If you select an instalment plan for the 2026/27 academic year on a 51/45/44/43 week contract

Your rent is due on the following dates:

• Advanced rent: on booking
• 1st instalment: 1st August 2026
• 2nd instalment: 28th September 2026
• 3rd instalment: 13th January 2027
• 4th instalment: 14th April 2027

Before Signing the Tenancy Agreement

• If written cancellation is received within 7 days of the application and before the booking confirmation email, the booking is cancelled at no charge, and the advance rent is fully refunded.

• If the tenancy agreement is not completed within 7 days, the landlord may retain the advance rent if either party cancels the booking

After Signing the Tenancy Agreement (Before Tenancy Start)

• If cancellation is requested within 72 hours of the booking confirmation email, no fee applies, and the advance rent is fully refunded.

• If cancellation occurs after 72 hours, the tenancy cannot be cancelled unless a replacement tenant is found.

After the Tenancy Start Date

• Cancellation is only accepted once a replacement tenant takes over the room.

• The tenant remains liable for rent and charges until the new tenancy begins.

• Once a replacement tenant signs and receives booking confirmation, any payments made (including advance rent) will be refunded minus rent owed up to the takeover date.

Additional Conditions

• If rent due before move-in is not paid, the landlord may cancel the tenancy and retain the advance rent.

• If the landlord cancels the booking before move-in due to circumstances beyond their control, all payments will be refunded.

• Bookings obtained using false or misleading information may be cancelled.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full accommodation contract for a comprehensive understanding of their cancellation policies.