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Calle de Juan Esplandiú, Madrid Overview

Location

How do I pay for rent, deposits, or other fees? Payment requests are directly sent through the platform for rent, deposits, and other tenancy-related fees. Students can pay securely after receiving a payment request notification by email and within the platform. Is there a service fee for payments? Yes. A non-refundable 2.5% service fee applies to each payment request. This fee currently applies in all regions except the U.S.A. and the U.K. What payment methods are accepted? Students can complete payment requests using various payment methods, including all major credit cards. Will I receive reminders before a payment is due? Yes. Payment reminders are sent automatically 7 days before, 3 days before, and on the payment due date.Are payments protected before move-in? Yes. Payments sent before move-in are securely held. Similar to the first month’s rent, funds are released to the landlord 48 hours after the student arrives at the property. What happens to payment requests if my booking is cancelled? If a booking is cancelled, any future payment requests linked to that tenancy will also be cancelled.Can I get a refund for completed payments? If a payment request has already been fulfilled and the student has moved in or moved out, the amount requested by the landlord is generally non-refundable.Do unpaid payment requests still need to be paid after the tenancy ends? Yes. Any unpaid payment requests related to the tenancy period must still be settled.

Payment Terms

Which cancellation policy applies to my booking?Your refund eligibility depends on the cancellation policy assigned to the property you booked. This is shown on the property listing and confirmed in landlord communications. Can I cancel before moving in?Yes. You may cancel at any time before your registered move-in date if you have a valid reason.If approved, you will receive a full refund of:<ul style=""><li dir="ltr">First month’s rent</li><li dir="ltr">Tenant Protection fee</li></ul>You must submit your request using the platform’s “Cancel rental” form. What happens if I cancel after moving in?Once you have moved inor 48 hours have passed after your registered move-in date:<ul style=""><li dir="ltr">No refund will be issued</li><li dir="ltr">The first month’s rent will be released to the landlord</li></ul>Any cancellation after this point must be agreed directly with the landlord. Can I cancel within 24 hours of booking confirmation?Yes. Full rent refund. The tenant protection fee is non-refundable. Can I cancel more than 31 days before move-in?Yes. Full rent refund. The tenant protection fee is non-refundable. Can I cancel 30–8 days before move-in?Yes. 50% rent refund. The tenant protection fee is non-refundable. Can I cancel 7 days or less before move-in?No refund applies. Rent will be transferred to the landlord. What if there is a serious issue with the property?If, within 48 hours of move-in, the landlord confirms the property is:<ul style=""><li dir="ltr">Misrepresented</li><li dir="ltr">Unavailable</li></ul>You may receive a full refund of rent + protection fee.You must submit a cancellation request through the platform. Can I cancel within 24 hours of booking confirmation?Yes. With a full rent refund. The tenant protection fee is non-refundable. Can I cancel after 24 hours but before move-in?Refunds are only possible with landlord approval. What if the property is misrepresented or unavailable?If confirmed by the landlord within 48 hours of move-in, a full rent refund. Full tenant protection fee refund. Cancellation form submission is required. How do I submit a cancellation request?The support team will confirm the outcome via email. What counts as a valid cancellation reason?Examples may include:<ul style=""><li dir="ltr">Property not as advertised</li><li dir="ltr">Property unavailable</li></ul>All requests must follow the official platform process and may require landlord verification. The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.

Cancellation Policy

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Calle de Juan Esplandiú, Madrid

Geneva Business School - Madrid Campus

TAI university, Madrid

Schiller International University - Madrid Campus

New York University Madrid

SAEJEE University

Email

Phone Call

WhatsApp

Line

Afghanistan

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Bouvet Island

Brazil

British Indian Ocean Territory

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Christmas Island

Cocos (Keeling) Islands

Colombia

Comoros

Congo

Congo, The Democratic Republic of the

Cook Islands

Costa Rica

Côte dIvoire

Croatia

Cuba

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

East Timor

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji Islands

Finland

France

French Guiana

French Polynesia

French Southern territories

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guinea

Guinea-Bissau

Guyana

Haiti

Heard Island and McDonald Islands

Holy See (Vatican City State)

Honduras

Hong Kong

Hungary

Iceland

India

Undergraduate

Postgraduate

English Language

Miss

Air Conditioning

Your room comes with a bed, wardrobe and study desk.

Fully-Furnished

No extra fees for water, gas, Wi-Fi or electricity.

Bills Included

On-site laundry facilities to wash & dry your clothes without having to leave the building.

Laundry

Broadband in your room and/or Wi-Fi throughout the building.

Wi-Fi

Phone support

Calle de Juan Esplandiú, Madrid,
Madrid

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