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Calle General Concha, Bilbao Overview

Location

How do I pay for rent, deposits, or other fees? Payment requests are directly sent through the platform for rent, deposits, and other tenancy-related fees. Students can pay securely after receiving a payment request notification by email and within the platform. Is there a service fee for payments? Yes. A non-refundable 2.5% service fee applies to each payment request. This fee currently applies in all regions except the U.S.A. and the U.K. What payment methods are accepted? Students can complete payment requests using various payment methods, including all major credit cards. Will I receive reminders before a payment is due? Yes. Payment reminders are sent automatically 7 days before, 3 days before, and on the payment due date.Are payments protected before move-in? Yes. Payments sent before move-in are securely held. Similar to the first month’s rent, funds are released to the landlord 48 hours after the student arrives at the property. What happens to payment requests if my booking is cancelled? If a booking is cancelled, any future payment requests linked to that tenancy will also be cancelled.Can I get a refund for completed payments? If a payment request has already been fulfilled and the student has moved in or moved out, the amount requested by the landlord is generally non-refundable.Do unpaid payment requests still need to be paid after the tenancy ends? Yes. Any unpaid payment requests related to the tenancy period must still be settled.

Payment Terms

Which cancellation policy applies to my booking?Your refund eligibility depends on the cancellation policy assigned to the property you booked. This is shown on the property listing and confirmed in landlord communications. Can I cancel before moving in?Yes. You may cancel at any time before your registered move-in date if you have a valid reason.If approved, you will receive a full refund of:<ul style=""><li dir="ltr">First month’s rent</li><li dir="ltr">Tenant Protection fee</li></ul>You must submit your request using the platform’s “Cancel rental” form. What happens if I cancel after moving in?Once you have moved inor 48 hours have passed after your registered move-in date:<ul style=""><li dir="ltr">No refund will be issued</li><li dir="ltr">The first month’s rent will be released to the landlord</li></ul>Any cancellation after this point must be agreed directly with the landlord. Can I cancel within 24 hours of booking confirmation?Yes. Full rent refund. The tenant protection fee is non-refundable. Can I cancel more than 31 days before move-in?Yes. Full rent refund. The tenant protection fee is non-refundable. Can I cancel 30–8 days before move-in?Yes. 50% rent refund. The tenant protection fee is non-refundable. Can I cancel 7 days or less before move-in?No refund applies. Rent will be transferred to the landlord. What if there is a serious issue with the property?If, within 48 hours of move-in, the landlord confirms the property is:<ul style=""><li dir="ltr">Misrepresented</li><li dir="ltr">Unavailable</li></ul>You may receive a full refund of rent + protection fee.You must submit a cancellation request through the platform. Can I cancel within 24 hours of booking confirmation?Yes. With a full rent refund. The tenant protection fee is non-refundable. Can I cancel after 24 hours but before move-in?Refunds are only possible with landlord approval. What if the property is misrepresented or unavailable?If confirmed by the landlord within 48 hours of move-in, a full rent refund. Full tenant protection fee refund. Cancellation form submission is required. How do I submit a cancellation request?The support team will confirm the outcome via email. What counts as a valid cancellation reason?Examples may include:<ul style=""><li dir="ltr">Property not as advertised</li><li dir="ltr">Property unavailable</li></ul>All requests must follow the official platform process and may require landlord verification. The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.

Cancellation Policy

Argentine Peso

Australian Dollar

Bahraini Dinar

Boliviano

Brazilian Real

Canadian Dollar

Chilean Peso

Colombian Peso

Costa Rican Colón

Czech Koruna

Danish Krone

Egyptian Pound

Euro

Guatemalan Quetzal

Hong Kong Dollar

Hungarian Forint

Icelandic króna

Indian Rupee

Indonesian Rupiah

Israeli Shekel

Japanese Yen

Malaysian Ringgit

Mexican Peso

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New Taiwan Dollar

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Nicaraguan Córdoba

Norwegian Krone

Omani Rial

Panamanian Balboa

Peruvian Sol

Philippine Peso

Polish Zloty

Renminbi

Romanian Leu

Russian Ruble

Singapore Dollar

South African Rand

South Korean won

Sterling Pound

Swedish Krona

Swiss Franc

Thai Baht

Turkish Lira

UAE Dirham

Ukrainian Hryvnia

US Dollar

Vietnamese Dong

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Second

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Fourth

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Calle General Concha, Bilbao

Cámarabilbao University Business School

University of the Basque Country - UPV/EHU

University of Deusto

University of the Basque Country

Email

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Afghanistan

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

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Bouvet Island

Brazil

British Indian Ocean Territory

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Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China

Christmas Island

Cocos (Keeling) Islands

Colombia

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Congo, The Democratic Republic of the

Cook Islands

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Croatia

Cuba

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Denmark

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Undergraduate

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English Language

Miss

Broadband in your room and/or Wi-Fi throughout the building.

Wi-Fi

Arabic

Thai

Chinese

Taiwanese

Phone support

Calle General Concha, Bilbao,
Bilbao

Oops!

This property is no longer available.

Looks like this student accommodation is gone, but there are other places on Casita.

Phone support

Calle General Concha, Bilbao,Bilbao

Oops!

This property is no longer available.

Looks like this student accommodation is gone, but there are other places on Casita.

Calle General Concha, Bilbao,
Bilbao