Do I need to pay a deposit to book a room?
No, a deposit is not required. Instead, you’ll need to pay an advance rent fee, which will go towards your rent. 

How do I pay my rent?
You can pay your rent instalments through the student portal. If you need help accessing your account, you should contact the residence team. 

Can I pay my rent in instalments?
Yes, if you are a domestic student or an international student with a UK-based guarantor, you can pay your rent in 3 or 4 instalments. 

Can I pay my rent in full?
Yes, you can choose to pay your annual rent upfront in a single payment instead of instalments. 

What if I don’t have a UK-based guarantor?
If you do not have a UK-based guarantor, you will need to pay your rent upfront in full. 

Can I pay my rent by bank transfer?
Payments are usually made through the booking portal. In some cases, bank transfer may be possible, but only after speaking with the residence team.

Are bills included in the rent?
Yes, water, gas, and electricity are included in your rent, so there are no additional utility bills to pay.

Do I need to pay council tax?
No, full-time students are not required to pay council tax. 

Can I cancel my booking before my tenancy starts?
Yes, you can cancel your tenancy before it starts if you have not collected your keys. You must send your cancellation in writing or by email to the property manager.

What is the Cooling-Off Period?
The Cooling-Off Period allows you to cancel your tenancy either:

• Within 48 hours of signing your first tenancy agreement for the 2026/27 academic year or semester, or

• Any time up to 1st May 2026

If you cancel within this period, your tenancy will be cancelled and any advance rent payments or other rent paid will be refunded.

What happens if I cancel after the Cooling-Off Period?
You can still request to cancel your tenancy by contacting the property manager in writing or by email. However, you will remain responsible for paying rent until a suitable replacement tenant is found.

Can I cancel if my visa application is rejected?
Yes, you may be released from your tenancy if your visa application is unsuccessful.

To qualify:

• You must send your cancellation request within 3 days of receiving your visa rejection letter, and

• You must provide a copy of the official rejection letter from the embassy or visa office

If your tenancy has already started, you will remain responsible for rent until these documents are received.

What if I don’t get into my chosen university?
This applies to prospective first-year undergraduate students only.

You may be released from your tenancy if you do not receive your university offer.

To qualify:

• You must submit your cancellation request before 22nd August 2026, and

• You must provide a copy of your rejection letter from the university or UCAS

Once approved, your advance rent and any rent paid will be refunded.

Can I transfer to another residence instead of cancelling?
If your plans change (e.g. studying in another city or country), the accommodation provider may be able to transfer you to another residence, subject to availability.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.