Mortimer Road,
London

Do I need a guarantor?
No. A guarantor is not required.

You also do not need:

• A credit check

• Full payment upfront

Payment may be divided into 1, 2, 3, or 4 instalments, depending on the length of your stay.

What is the initial payment?
The initial payment is required to secure your booking.

Key conditions:

• The amount is equal to 1–4 weeks’ rent

• The payment counts toward the total cost of your stay

• It is not a security deposit

• It is not refundable as a security deposit return
  
  

Where can I see my next instalment payments?
Your payment plan is generally provided by email once your booking is confirmed.

If you cannot locate it, assistance can be requested through the relevant booking, accounts, or guest support teams.

How does the security deposit return process work?
Your security deposit is refunded after check-out, once the final property inspection has been completed.

Refund conditions:

• No damage to the property

• No missing items

• No outstanding charges

If approved:

• The refund will be returned to the original payment method

• Processing times may vary depending on the property team

If deductions are required:

• You will be informed by the property team if deductions are made due to damage during your stay

• Guests are encouraged to report incidents when they occur to help avoid unexpected charges at the end of the stay

What happens if I cancel my booking?
If you cancel:

• less than 30 days before check-in, or

• after check-in has already occurred,

You will be charged for the first 90 nights of the booking.

What happens if I want to shorten my stay?
If you want to reduce the length of your stay:

• Notify the reservations team as soon as possible;

• Your booking terms will be reviewed to determine whether changes can be made; and

• Shortening a confirmed stay may still be subject to the property’s cancellation policy.
  
  

What should I do if I need to check out earlier than planned?
You may check out earlier if required. However:

• early departure remains subject to the cancellation terms stated in your original booking confirmation;

• You must provide your updated departure date, and

• The reservations team will confirm the applicable terms, advise whether any refund may be available, and explain the next steps.
  
  

Can I move to another apartment during my stay?
If you would like to move to another apartment:

• Contact the reservations team;

• Your request can be discussed;

• any applicable cancellation policy will be confirmed; and

• Available alternative apartment options will be reviewed.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full accommodation contract for a comprehensive understanding of their cancellation policies.