Snowdon Hall Roost,
Wrexham

How can I pay my rent?
You can pay your rent in annual, termly or monthly instalments through your Student Roost account or by card at your property. Monthly payments are 2% more expensive than paying in one or four instalments.

When is my first rent payment due?
Your first rent payment depends on your property and booking:

• England, Wales and Northern Ireland: If you book before 1 August, your first payment is due by 1 August. If you book after this date, it is due from the date of booking. The amount may take up to 24 hours to appear in your Student Roost account.

• Scotland: Your first payment is due on the first day of your tenancy.

• Returning residents: Your first payment is due in August or September, depending on when you booked. Check your Student Roost account for the exact date.

Will my rent be taken automatically by direct debit?
No. You need to make your payment through your Student Roost account or by card at your property. Bank transfers are only accepted in special circumstances.

Do I need to pay an Advance Rent Payment?
For properties outside Scotland, you will be prompted to make an Advance Rent Payment when booking. This is deducted from your final rent instalment, so it is not an additional charge. Advance Rent Payments do not apply to Scottish properties.

Do I need to pay a deposit?
For 2026/27 bookings, deposits apply to Scottish properties. For properties outside Scotland, you will instead be prompted to make an Advance Rent Payment when booking.

How is my deposit protected in Scotland?
For 2026/27 Scottish bookings, your deposit is protected through MyDeposits Scotland, a government-approved tenancy deposit protection scheme. You will receive confirmation of the protection and access to your MyDeposits Scotland account.

Make sure your email address and mobile number are up to date so you can receive important information from the scheme. Student Roost recommends using a personal email address rather than your university email address.

When will I get my Student Roost deposit back?
When you move out, you will complete a Departure Envelope and your room will be inspected for damage, cleaning costs or other charges. Deductions may be made for unpaid rent, repairs, cleaning or damage.

Once you and Student Roost agree on the refund amount, MyDeposits Scotland will normally return your deposit within five days. Deposits must be held in the scheme for at least 30 days before they can be released.

If you disagree with any deductions, you can use MyDeposits Scotland's free dispute resolution service.

How will I receive a refund from Student Roost?
Your refund method depends on how you originally paid:

• Card payment within the last five months: Refunded to the original card, usually within 3–5 days for UK cards or 7–10 days for international cards.

• Older card payments or bank transfers: Complete a refund form with your bank details.

• Payments made by an agent: Student Roost will refund you directly through the refund process.

Student Roost aims to process refunds within 28 days.

What happens if I overpay my rent?
Your overpayment will normally be applied to your next rent instalment. You can also request a refund.

What happens if I am due a refund after finding a replacement tenant?
Once your replacement tenant's booking is confirmed and has passed the applicable cooling-off period, you may be eligible for a refund of your booking fee or deposit and any rent overpaid. You will need to complete a refund request form.

What if my card has expired or I have closed my bank account?
If your original card has expired or your bank account has been closed, contact Student Roost. You may need to complete a refund form and provide alternative bank details.

If Student Roost has already processed the refund successfully, you will need to contact your bank to locate the funds.

Will I be charged if my refund is paid into an international bank account?
You may incur charges when receiving a refund into an international bank account. These depend on your bank's terms and fees.

Can I cancel my booking during the cooling-off period?
Yes. You can cancel your booking in writing by completing the cancellation form within 3 days of accepting your occupation contract. If you booked your accommodation on or after 1 August 2026, the cooling-off period is 24 hours from the time you accept the contract.

If you cancel within the applicable cooling-off period, you will receive a full refund of your deposit and/or any payments you have made.

What happens if I collect my keys during the cooling-off period?
If you check in and collect your keys during your cooling-off period, your cooling-off period will end immediately when you accept the keys.

Can I cancel my occupation contract after the cooling-off period?
You may be able to cancel if you meet one of the Cancellation Criteria. If you do not meet these criteria, you will generally remain liable for the rent for the full term unless Student Roost agrees to release you under its cancellation terms.

When can I cancel my occupation contract?
You may be eligible to cancel if:

• Your visa application has been refused.

• You do not achieve the required grades to study at university and therefore do not have student status.

• You have exceptional circumstances that meet the applicable cancellation requirements, such as serious medical circumstances or bereavement.

You will need to provide sufficient supporting evidence for your cancellation request.

What evidence do I need to cancel my booking?
You will need to provide official documentation supporting your reason for cancellation. This may include documents from UCAS, visa authorities, or an embassy.

Student Roost will determine whether the evidence provided is sufficient.

How do I request cancellation under the Cancellation Criteria?
Complete the cancellation form and provide all relevant supporting evidence. Student Roost will either confirm its decision or request further information if needed.

Can I find someone to take over my occupation contract?
Yes. If you do not meet the Cancellation Criteria, you may find a suitable replacement contract holder and request Student Roost's approval.

The replacement contract holder must meet certain requirements, including being a student, meeting the accommodation requirements for your room, having no rent arrears with Student Roost, and signing an occupation contract for the remaining term.

When can I arrange a replacement contract holder?
A replacement contract holder can only be arranged until 31 May 2027. From 1 June 2027, an occupation takeover will no longer be possible.

When will I be released from my occupation contract if I find a replacement?
If Student Roost approves the replacement, you will be released from your occupation contract from the start date of the replacement contract holder's tenancy, provided they have signed their occupation contract and paid any required deposit by that date.

What happens if I cancel after my occupation contract has started?
If Student Roost agrees to release you after your occupation contract has started, you will generally remain liable for rent for four weeks from the date you are notified of your release, unless an approved replacement contract holder is found.

If you qualify for cancellation under the Cancellation Criteria after your contract has started, you will remain liable for rent until four weeks after sufficient evidence has been provided.

Will I get my damage deposit back if I cancel?
Yes, your damage deposit will be returned after your release, subject to any applicable deductions. These may include unpaid rent or costs relating to the condition of your room or flat.

Can I cancel because my university term or exams finish early?
No. An early end to the academic year or early completion of your exams does not qualify as a valid reason for early release. You remain liable for rent for the full term stated in your occupation contract.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.