421 Queen Street – 603,
Auckland

Is a booking deposit required?
Yes. A booking deposit equivalent to two weeks' rent is required to secure your room reservation.

Is a security deposit required?
Yes. A security deposit equivalent to one week's rent is required before moving in.

What is the difference between the booking deposit and the security deposit?
The booking deposit is paid to reserve your room, while the security deposit is held as protection against any outstanding charges, damages, or breaches of the tenancy agreement during your stay.

Do I need a guarantor to book a room?
No. A guarantor is not required to secure accommodation.

How can I pay for my accommodation?
Payments can be made using a credit card or debit card.

When do I need to pay the booking deposit?
The booking deposit must be paid at the time of booking to secure your room.

When do I need to pay the security deposit?
The security deposit is typically required before the start of your tenancy. You should refer to your booking confirmation or tenancy agreement for the exact payment deadline.

Can I pay using a bank transfer?
No. The accepted payment methods are credit card and debit card only.

Is my room guaranteed once I submit a booking request?
Your room is only secured once the required booking deposit has been paid and your booking has been confirmed by the accommodation provider.

Will my security deposit be returned at the end of my tenancy?
The security deposit is usually refundable at the end of your tenancy, provided there are no outstanding rent payments, damages, cleaning charges, or other costs for which you are responsible under the tenancy agreement.

Who should I contact if I have questions about payments?
If you have any questions regarding deposits, payment deadlines, or payment methods, please contact the accommodation provider for assistance.

Can I cancel my booking after signing the tenancy agreement?
Once you have signed your tenancy agreement, you are legally responsible for the rent for the full tenancy period. If you wish to leave early, you will need approval from the accommodation provider and must follow their replacement tenant process.

What happens if I want to leave before my tenancy ends?
You may request an early termination of your tenancy. To begin the process, you must pay an early departure fee equivalent to one week's rent. This fee covers the costs of advertising the room, arranging viewings, administration, reference checks, and preparing new tenancy documents.

Do I need to find a replacement tenant?
You can either find a replacement tenant yourself or allow the accommodation provider to advertise the room on your behalf. Any replacement tenant must meet the property's eligibility requirements, including being in their 20s.

Am I responsible for rent until a replacement tenant is found?
Yes. You will remain responsible for paying rent and meeting your tenancy obligations until a suitable replacement tenant has signed an agreement and moved into the property.

What does the early departure fee cover?
The early departure fee covers reasonable costs associated with re-letting the room, including:

• Advertising the vacancy

• Conducting viewings

• Administration and reference checks

• Preparing tenancy documentation

Can I stop paying rent once I move out?
No. Moving out does not end your tenancy agreement. Rent remains payable until a replacement tenant takes over the tenancy or your fixed-term agreement ends.

Do you offer a 'No Visa, No Pay' policy?
No. Students are advised not to book accommodation until their visa has been confirmed.

Do you offer a 'No Place, No Stay' policy?
No. Students are advised not to book accommodation until they have received confirmation of their place of study.

Can a fixed-term tenancy be ended early by agreement?
Yes. A fixed-term tenancy can be ended early if both the landlord and all tenants agree. Any agreement should be made in writing, and all parties should keep a copy for their records.

Will I receive a refund if I cancel my tenancy early?
Any refund will depend on the terms agreed between you and the accommodation provider. In most cases, you remain liable for rent until a replacement tenant is secured and takes over the tenancy.

What if I have questions about ending my tenancy early?
You should contact the accommodation provider directly to discuss your circumstances and the options available to you. Early termination requests are considered on a case-by-case basis.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.