19A Tai Thong Crescent,
Singapore

• At booking: Deposit, admin fee, and first month’s rent are due within 48 hours of submitting the booking form.
• Monthly rent: An invoice is issued on the 23rd of each month. Payment is due in full before the 1st of the following month. Late payment penalties may apply as outlined in the tenancy agreement.
• Payment methods: Bank transfer or PayNow via the payment link on the invoice.
• Cancellation: The deposit and any rent already paid are non-refundable.

We understand that plans can change. Below is our cancellation policy that outlines the procedures and potential refunds associated with cancellations.

Cancellation Procedure

To initiate a cancellation, please contact our sales team to discuss the reason for your cancellation.

Deposit Refunds

Any deposit refunds are at our discretion. However, if you are cancelling due to a visa rejection, you may be eligible for a refund.

Visa Rejection Refund

To qualify for a deposit refund due to a visa rejection, you must provide proof of the visa rejection and inform us within a specific timeline.

Refund Timeline

• 45 days or more before your contract start date: 100% full refund.
• 30 to 44 days before your contract start date: 50% refund.
• Less than 30 days before your contract start date: 0% refund.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.