Capstone Cottages of Lubbock

worst property ever. they have said things (which is supported by evidence) which has never been withheld by their staff. it is a constant battle with them to get the things that they stated to you. they do everything in their power to make ur experience at their residence awful and take your money wherever they can. I suggest no one even thinks about living here until the company is changed to a different management and whole different staff. I have only one good experience with one person on their staff over the last year and a half.

Everyone saying this place is “awesome” is lying to you. The management at this place is extremely disappointing. The nice amenities that this place has are NOT maintained. The nice pool that they advertise everywhere has been green for almost two months. The property is simply unkept. Oh, and if you ever need reliable information, do not depend on anyone in the front office. It’s filled with college students who just sit there hanging out and the majority of which have no idea what they are talking about. Managers, most of which are also college students, are NEVER in the office. So, like they tell you when you try to speak with one of them, send an email! There’s no way to speak to anyone who knows anything about anything. The number of times I have been promised “it’ll get done”, “we’ve let the managers know”, “we’re working on that”, is laughable. I wouldn’t recommend this place to anyone.

no communication. you can NEVER reach the managers. They lie about your move in date, and then oh guess what…. no furniture during move in because it is on “back order”. I had to call to find this out by the way. Management did not send out an email letting new or transferring resident know that they will have to be sleeping on the floor indefinitely. No date was given for when any furniture will be moved in

If I could give a negative star I would!! Do not live here. You can probably visit and use their amenities because that’s all they have going for them. Management is poor and sketchy and they slap ridiculous and inconsistent charges on your account and can not back them up. I have been monitoring my bill and called them to dispute duplicate charges they tried to sneak in. Had I not noticed these charges they would have continued to bamboozle me! Good luck trying to get a job at the front office because unless you look like the basic IG model/beach blonde babe you’re getting denied! Look elsewhere!