When is rent due?

Rent is payable monthly in advance and must be received no later than the first working day of each rental month.

For partial rental months, rent is charged pro rata, unless otherwise stated.

How do I pay my rent?

Rent is generally paid directly to the landlord using the bank account details provided in the rental agreement.

For certain listings:

• The first month's rent must be paid through the Wunderflats platform when the booking is confirmed.
• The payment will be transferred to the landlord 48 hours after the contract start date.
• Pro rata payments are not available for these listings.

When do I need to pay the first month's rent?

Depending on the listing, the first month's rent must be paid either:

• Directly to the landlord before move-in, or
• Through the Wunderflats platform at the time of booking confirmation.

The applicable payment method will be specified in the listing and rental agreement.

When is the security deposit due?

The security deposit must be paid directly to the landlord before moving into the apartment.

What costs are involved in renting through Wunderflats?

Browsing listings and submitting rental requests is free of charge.

Depending on the property, the following costs may apply:

• All-inclusive rent
• Security deposit
• Final cleaning fee
• Wunderflats Service Fee

What is the Wunderflats Service Fee?

The Wunderflats Service Fee is a one-time, upfront fee payable when you confirm a booking after the landlord has accepted your request.

The fee varies depending on the property's location.

What payments are required before move-in?

Before moving in, you may be required to pay:

• The first month's all-inclusive rent (either directly to the landlord or through the Wunderflats platform, depending on the listing)
• The security deposit
• The final cleaning fee

The exact requirements will be stated in the rental agreement.

What payments are required after move-in?

From the second month onwards, you must pay the monthly all-inclusive rent directly to the landlord in accordance with the rental agreement.

Does the Wunderflats Service Fee apply to all bookings?

No. The Helfende Wände refugee housing platform is free of charge, and the Wunderflats Service Fee does not apply.

Can I cancel my booking before it is completed?

Are there any exceptions that allow early termination?