Basecamp in Potsdam,
Potsdam

Is there an administration fee?
Yes. A one-time administration fee is required at booking and is non-refundable once the reservation is confirmed.

What must be paid at booking?
The tenant must pay:

• 1 month’s rent in advance

• A deposit equal to 1 month’s rent (max capped at 1 month’s rent)
  
  

What does rent include?
Rent includes utilities (water, electricity, heating), taxes, and internet.

When is the lease issued?
After the first payment and deposit are received. It initially includes a temporary room number.

Can the room assignment change?
Yes, final room allocation may change until the day of arrival.

What payment methods are accepted?
Standard online payment methods via the platform are accepted.

What happens in case of a chargeback or a reversed payment?
The tenant must pay any outstanding rent and related costs within 10 days after receipt of the service.

Can I change my mind after making a booking?
Yes, from the date you make your booking, you have 14 days to change your mind.

Can I cancel after the 14-day period?
No, after 14 days, cancellation is not possible.

When do I have to leave my room?
In Germany, you are required to leave your room on the last day of your stay.

Where can I find my move-out information?
Your tenancy agreement states the last day of your stay and related move-out information.

What should I do if I need more specific information?
You should contact the accommodation provider for specific details regarding your stay or move-out arrangements.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full accommodation contract for a comprehensive understanding of their cancellation policies.