English

New & amazing suite Overview

Location

When is rent due?Rent is payable monthly in advance and must be received no later than the first working day of each rental month.For partial rental months, rent is charged pro rata, unless otherwise stated. How do I pay my rent?Rent is generally paid directly to the landlord using the bank account details provided in the rental agreement.For certain listings:<ul data-end="681" data-start="420"><li data-end="525" data-section-id="1b9ql3f" data-start="420">The first month's rent must be paid through the Wunderflats platform when the booking is confirmed.</li><li data-end="619" data-section-id="dsbyy8" data-start="526">The payment will be transferred to the landlord 48 hours after the contract start date.</li><li data-end="681" data-section-id="zhzu57" data-start="620">Pro rata payments are not available for these listings.</li></ul> When do I need to pay the first month's rent?Depending on the listing, the first month's rent must be paid either:<ul data-end="920" data-start="803"><li data-end="848" data-section-id="1co4v83" data-start="803">Directly to the landlord before move-in, or</li><li data-end="920" data-section-id="ji868u" data-start="849">Through the Wunderflats platform at the time of booking confirmation.</li></ul>The applicable payment method will be specified in the listing and rental agreement. When is the security deposit due?The security deposit must be paid directly to the landlord before moving into the apartment. What costs are involved in renting through Wunderflats?Browsing listings and submitting rental requests is free of charge.Depending on the property, the following costs may apply:<ul data-end="1422" data-start="1336"><li data-end="1356" data-section-id="1la9p25" data-start="1336">All-inclusive rent</li><li data-end="1375" data-section-id="1jen0z2" data-start="1357">Security deposit</li><li data-end="1396" data-section-id="1u92y5j" data-start="1376">Final cleaning fee</li><li data-end="1422" data-section-id="88xhls" data-start="1397">Wunderflats Service Fee</li></ul> What is the Wunderflats Service Fee?The Wunderflats Service Fee is a one-time, upfront fee payable when you confirm a booking after the landlord has accepted your request.The fee varies depending on the property's location. What payments are required before move-in?Before moving in, you may be required to pay:<ul data-end="1936" data-start="1754"><li data-end="1888" data-section-id="uv6rxr" data-start="1754">The first month's all-inclusive rent (either directly to the landlord or through the Wunderflats platform, depending on the listing)</li><li data-end="1911" data-section-id="qvpct3" data-start="1889">The security deposit</li><li data-end="1936" data-section-id="1gymy1q" data-start="1912">The final cleaning fee</li></ul>The exact requirements will be stated in the rental agreement. What payments are required after move-in?From the second month onwards, you must pay the monthly all-inclusive rent directly to the landlord in accordance with the rental agreement. Does the Wunderflats Service Fee apply to all bookings?No. The Helfende Wände refugee housing platform is free of charge, and the Wunderflats Service Fee does not apply.

Payment Terms

Can I cancel my booking before it is completed? <section data-testid="conversation-turn-32" data-turn="assistant" data-turn-id="request-69ca600f-9618-8330-99a8-43844b98457e-0" data-turn-id-container="request-69ca600f-9618-8330-99a8-43844b98457e-0" dir="auto">Yes. Both the tenant and landlord may cancel the booking process at any time before a binding booking has been completed.</section><section data-testid="conversation-turn-32" data-turn="assistant" data-turn-id="request-69ca600f-9618-8330-99a8-43844b98457e-0" data-turn-id-container="request-69ca600f-9618-8330-99a8-43844b98457e-0" dir="auto"> Can I cancel after the booking has been completed?Generally, no. Once a binding booking has been completed, early termination is not permitted.</section> Are there any exceptions that allow early termination?<section data-testid="conversation-turn-32" data-turn="assistant" data-turn-id="request-69ca600f-9618-8330-99a8-43844b98457e-0" data-turn-id-container="request-69ca600f-9618-8330-99a8-43844b98457e-0" dir="auto">Yes. Early termination may be possible in exceptional circumstances, including:<ul data-end="679" data-start="505"><li data-end="549" data-section-id="12n475j" data-start="505">You are not given access to the apartment.</li><li data-end="618" data-section-id="uvnitz" data-start="550">Access to the apartment is delayed beyond the agreed move-in date.</li><li data-end="679" data-section-id="1vq97gz" data-start="619">There is a serious health or safety risk in the apartment.</li></ul> What if my plans change after booking?You may discuss an early termination directly with your landlord. In many cases, landlords may agree to end the tenancy early if a suitable replacement tenant is found.</section><section data-testid="conversation-turn-32" data-turn="assistant" data-turn-id="request-69ca600f-9618-8330-99a8-43844b98457e-0" data-turn-id-container="request-69ca600f-9618-8330-99a8-43844b98457e-0" dir="auto">Can support help with finding a replacement tenant?Yes. Support can assist with communication and help facilitate the search for a replacement tenant</section><section data-testid="conversation-turn-32" data-turn="assistant" data-turn-id="request-69ca600f-9618-8330-99a8-43844b98457e-0" data-turn-id-container="request-69ca600f-9618-8330-99a8-43844b98457e-0" dir="auto">Can I terminate a fixed-term tenancy before it ends?No. Fixed-term rental agreements generally cannot be terminated early, except in the exceptional circumstances outlined above.</section><section data-testid="conversation-turn-32" data-turn="assistant" data-turn-id="request-69ca600f-9618-8330-99a8-43844b98457e-0" data-turn-id-container="request-69ca600f-9618-8330-99a8-43844b98457e-0" dir="auto"> Do I have a right of withdrawal?If you are renting from a commercial landlord, you may have a 14-day right of withdrawal if:<ul data-end="1485" data-start="1380"><li data-end="1426" data-section-id="1p8grlu" data-start="1380">The tenancy agreement was signed online, and</li><li data-end="1485" data-section-id="gsrbrl" data-start="1427">You did not view the apartment in person before signing.</li></ul>If applicable, the relevant withdrawal clause will be included in your tenancy agreement.</section> <section data-testid="conversation-turn-32" data-turn="assistant" data-turn-id="request-69ca600f-9618-8330-99a8-43844b98457e-0" data-turn-id-container="request-69ca600f-9618-8330-99a8-43844b98457e-0" dir="auto">The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies. </section>

Cancellation Policy

Argentine Peso

Australian Dollar

Bahraini Dinar

Boliviano

Brazilian Real

Canadian Dollar

Chilean Peso

Colombian Peso

Costa Rican Colón

Czech Koruna

Danish Krone

Egyptian Pound

Euro

Guatemalan Quetzal

Hong Kong Dollar

Hungarian Forint

Icelandic króna

Indian Rupee

Indonesian Rupiah

Israeli Shekel

Japanese Yen

Malaysian Ringgit

Mexican Peso

Nepalese Rupee

New Taiwan Dollar

New Zealand Dollar

Nicaraguan Córdoba

Norwegian Krone

Omani Rial

Panamanian Balboa

Peruvian Sol

Philippine Peso

Polish Zloty

Renminbi

Romanian Leu

Russian Ruble

Singapore Dollar

South African Rand

South Korean won

Sterling Pound

Swedish Krona

Swiss Franc

Thai Baht

Turkish Lira

UAE Dirham

Ukrainian Hryvnia

US Dollar

Vietnamese Dong

First

Second

Third

Fourth

146534017620250916124322AM

145360282920250916124328AM

80789797420250916124327AM

91862384420250916124327AM

194456318920250916124326AM

124534848320250916124325AM

82866448820250916124325AM

93646070020250916124324AM

101910304920250916124323AM

45016886020250916124323AM

83179518720250916124312AM

88497761720250916124321AM

98637721520250916124320AM

78796834020250916124318AM

119816896020250916124316AM

9452070720250916124316AM

57328093620250916124315AM

127655400020250916124314AM

13334406220250916124314AM

166053654720250916124313AM