Aachen Theaterplatz,
Aachen

What is the reservation fee, and how is it determined?

The reservation fee is due immediately upon contract conclusion and equals one week of rent, calculated by multiplying the monthly rent by 12 and dividing by 52.

How is the reservation fee handled after a leasing decision is made?

If a tenancy agreement is finalised, the fee is credited directly toward the rent balance. If the provider refuses the lease, the fee is returned in full.

When does the reservation fee become entirely non-refundable?

The fee is forfeited if the applicant cancels the application post-payment, fails to submit the requested reference documents within 72 hours, or misses the move-in fee deadline 7 days prior to the tenancy.

What payment methods are supported, and what happens if a deadline is missed?

Payments must be handled via credit card or direct debit, as cash and checks are rejected. Missing a calendar deadline results in automatic default, causing statutory interest charges and potential exposure to additional damage claims.

What constitutes the move-in fee, and when must it be settled?

Due 7 days before the tenancy begins, the move-in fee covers a security deposit of one to two months' rent held in a dedicated account, plus pro-rated initial rent and service fees.

How is the tenancy agreement officially completed and validated?

The lease becomes active once the final move-in balance (minus the reservation fee credit) is paid in full via direct debit or active instruction, and both parties have signed the agreement.

What occurs if a tenant fails official background and identity verification?

Tenants must present a valid passport, driver's license, or national ID during official inspections. The provider reserves the right to terminate the lease immediately if these documents are withheld.

What is the statutory cancellation policy for consumers?

Natural persons entering into distance contracts for non-commercial purposes hold a legal right to cancel the agreement without giving a reason within fourteen days of its conclusion.

How can the right of withdrawal be exercised?

A clear, explicit declaration must be sent via post or email before the fourteen-day window closes. An optional standard template can be used.

Under what circumstances does the cancellation right expire early?

The right to cancel a service contract terminates once the services are completely fulfilled, provided execution began with the consumer's explicit consent and prior acknowledgement that completion would void their right to revoke.

What are the financial outcomes of a timely contract revocation?

The provider will return all received payments within fourteen days of being notified of the cancellation, using the original payment processing method without charging any fees.

What happens if services were already requested and delivered before cancelling?

If the consumer explicitly asks for services to begin during the cancellation window, they must pay the provider proportional compensation for the value of the services delivered up to the moment of cancellation.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.