Hosts - Manchester,
Manchester

What fees do I need to pay, and when do I need to pay?

• After you submit a booking request, you will receive a quote and a homestay profile tailored to your requirements.

• Payment is required to accept the offer and confirm the booking.

• Once payment has been received, a booking confirmation is issued, which includes the full address and contact details of the accommodation.

• Full address and contact details are not provided before payment is completed, for security reasons.
  
  
  

For long-term stays, do I need to pay in advance, or can I pay in instalments?

• Long-term students must pay an initial amount in advance, typically covering the first 4 weeks of the stay.

• After this initial payment, the remaining fees are paid in agreed monthly instalments.

What should I do if I am unhappy with my accommodation?
You must inform the provider immediately in writing, including full details of your requirements.
They will try to resolve the issue on the same day. If it cannot be resolved, they will arrange relocation as soon as possible.

How much notice is required if I leave early?

• 1–4 week stays: 1 week’s notice

• Over 4 weeks: 2 weeks’ notice
  
  

What are the cancellation charges before arrival?

• More than 14 days before arrival: no charge (booking fee applies)

• 7–13 days before arrival: one week’s accommodation fee

• Less than 7 days or no-show: two weeks’ accommodation fee
  
  

How must I submit changes or cancellations?
All changes and cancellations must be submitted in writing during normal working hours.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full accommodation contract for a comprehensive understanding of their cancellation policies.