London Stratford,
London

What is required to make a reservation?

• A valid Visa or Mastercard credit or debit card is required to secure all bookings.

• At least one guest must be aged 18 or over.

• For the Leeds Headingley property, the lead guest must be aged 25 or over.
  
  
  

What checks are carried out at check-in?

• A card pre-authorisation will be taken at check-in.

• Identification may be requested to verify a guest's age and/or payment method.
  
  
  

What happens if I do not meet the check-in requirements?
If you cannot satisfy the check-in requirements and are refused entry, the charge for the first night's accommodation will still apply.

What payment methods are accepted?

• Visa and Mastercard debit and credit cards are accepted.

• Apple Pay, Google Pay, and contactless payments are accepted for incidental charges only, subject to a £30 limit.

• BACS payments may be accepted if funds have cleared at least 7 days before arrival.
  
  
  

Are cash or cheques accepted?
No. The property operates on a cashless basis and does not accept cheques.

Are there any fees for group bookings?
Card payments for bookings of 5 rooms or more may be subject to a transaction fee.

What are the payment requirements for gift vouchers?
Full payment is required at the time of purchase.

Are gift vouchers refundable or exchangeable for cash?
No. Gift vouchers are non-refundable and cannot be exchanged for cash.

How long are gift vouchers valid?
Gift vouchers are valid for 18 months.

What is required when using a gift voucher?
The physical voucher must be presented on arrival.

Do cancellation policies still apply to voucher bookings?
Yes, voucher bookings remain subject to the cancellation policy applicable to the selected rate.

Can I cancel or amend my booking?
Cancellation and amendment rights depend on the rate booked.

Advance Saver Rate

• Pre-paid.

• Non-refundable.

• Non-amendable.

Member Advance Saver Rate

• Available to members only.

• Refundable if cancelled up to 7 days before arrival.

Flexible Rate

• Free cancellation until midday, 24 hours before arrival.

Promotional Rate

• Non-refundable.

• Non-amendable.

Long Stay Rate

• Minimum stay of 28 nights.

• Once paid, the first 30 days are non-refundable.

Mid-Stay Rate

Cancellation permitted until midday, 7 days before arrival.

What happens if I do not arrive for my booking?

• No-show charges will be applied in accordance with the booked rate.

• Certain rates may result in full charges.
  
  

What happens if I leave before my scheduled departure date?
Early departure charges will be applied in accordance with the cancellation policy of the booked rate.

When can my reservation be cancelled by the accommodation provider?
A reservation may be cancelled if:

• Payment is not received.

• These terms are breached.

• Events beyond the provider's control occur, such as extreme weather or emergencies.
  
  

What happens if the accommodation provider cancels my reservation?
Where possible, alternative arrangements or refunds will be offered.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full accommodation contract for a comprehensive understanding of their cancellation policies.