CODE Harper Road,
Coventry

What payment options are available?

• 4 instalments

• Monthly payments

• 2 instalments

• Full payment upfront
  
  

Who can use instalment or monthly plans?
You need a guarantor who is a homeowner in:

• England (including Isle of Wight and Isle of Man)

• Wales

• Channel Islands

Without a guarantor, you must:

• Pay in 2 instalments

• Pay in full

• Or use a paid third-party guarantor service
  
  

When are payments due?

4 Instalments

• 24 July 2026

• 24 October 2026

• 24 January 2027

• 24 April 2027

Monthly Plan

• 10 monthly payments starting 24 July 2026

• Then every 24th

• Final payment: 24 April 2027

2 Instalments

• 24 July 2026

• 24 October 2026

Full Payment

• Due before move-in
  
  

What payment methods are accepted?

• Most debit/credit cards

• Bank transfer (charges may apply)
  
  

Is a holding deposit required?

Yes.

• Equal to 1 week’s rent

• Refundable

• Deducted from first rent payment

• Holds the room for 7 days

• Tenancy agreement must be signed within 7 days
  
  

Is there a tenancy deposit?

Yes.

• £400 refundable deposit

• Due: 24 April 2026

• First rent payment due: 24 July 2026

• If booking after 24 July 2026, payments are due immediately
  
  

How is electricity charged?

Electricity Excluded

• Paid separately based on usage

Electricity Package

• Extra £15/week

• Includes usage allowance

• Extra usage is charged separately
  
  

Why is payment required before move-in?
To confirm the booking and spread rent costs across instalments.

How do waitlist bookings work?

• Card details are stored, but only charged if a room becomes available

• A pending payment may temporarily appear

• Booking cancellations automatically after 30 days if no room becomes available
  
  

What are the rules for late-availability rooms?
With a guarantor

• 3 instalments

• First payment due within 24 hours

• Remaining payments due:

  • 24 January 2026

  • 24 April 2026

Without a guarantor

• Full payment due within 24 hours

Bank transfer is not accepted for late-availability rooms.

Can I cancel for a full refund?
Yes, if:

• You cancel in writing within 7 days of booking; and

• You have not accepted the tenancy agreement.
  
  

Does the cooling-off period end early?
Yes, the 7-day cooling-off period ends immediately once the tenancy agreement is accepted.

How do I cancel?
Cancellation requests must be submitted in writing by email. A cancellation form may also be required.

What happens if I cancel after 7 days without accepting the tenancy agreement?
The holding fee will be retained.

What happens if I cancel after accepting the tenancy agreement?

• The holding fee will be retained.

• You remain liable for rent until a replacement tenant is found and the required documents are returned.

• Any guarantor remains liable under the same terms.
  
  

What happens if I cancel after 24 April?
If the tenancy agreement has been accepted:

• A £400 early termination fee applies.

• The holding fee will be retained.

• Some or all of the damage deposit may be retained.

• Rent liability continues until a replacement tenant is found.
  
  

Can the accommodation provider cancel my booking?
Yes. After the cooling-off period, the booking may be cancelled if the required information or payments are not provided on time. The holding fee will be retained.

Are any cancellation schemes excluded?
Yes. “Freshers Promise” and “No Visa, No Pay” arrangements are excluded and may have separate terms.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.