Facilities & Services
Choose Your Room
Studio
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1 Bedroom Superior
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1 Bedroom Deluxe
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1 Bedroom Mezzanine
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1 Bedroom Super Deluxe
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2 Bedroom Superior
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2 Bedroom Deluxe
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2 Bedroom Mezzanine
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2 Bedroom Super Deluxe
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3 Bedroom Mezzanine
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4 Bedroom Superior
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4 Bedroom Deluxe
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4 Bedroom Super Deluxe
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Prices and availability are indicative. Final confirmation at booking.
Payment & Cancellation
Payment Terms
a.) Full payment is required upfront to confirm any reservations or services.
b.) All major credit cards (Visa, Mastercard, American Express) are accepted. A secure link will be provided for advance card payments. Payment can also be made by bank transfer or cash.
c.) The credit/debit card used for the booking must be presented upon arrival with a valid ID matching the cardholder. Otherwise, alternative payment will be required upon check-in.
d.) All payments will appear as Castle Trading Ltd. on your bank statement.
Performance Deposit
a.) A deposit of £200–£1000 is required on arrival to cover potential damages. It is refundable at check-out if there is no damage and all bills are paid. Any issues with the room inventory must be reported immediately, and card refunds may take up to 30 days, depending on the bank.
b.) Any damage costs above the deposit must be paid immediately.
The above payment policy is a synopsis of the property’s payment policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their payment policies.
Cancellation Policy
a) All bookings are strictly non-refundable, non-amendable, and non-cancellable, with no refunds for any changes or cancellations.
b) Date change requests must be made in writing and are not guaranteed. If approved, they incur a 50% fee on the original booking total plus possible rate increases.
c) Guests may request cancellation and re-letting in writing. If successful, they receive a credit note equal to the booking value minus a 50% fee, valid for 1 year, usable for future stays, and subject to availability. Third-party bookings are excluded.
d) If the booked apartment is unavailable due to unforeseen issues or error, an alternative accommodation will be offered where possible.
The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.
Frequently Asked Questions
Are cleaning services available at the property?
Yes, cleaning services are available at the property.
Is the property secure?
In most cases, properties are CCTV-monitored with 24/7 security.
Can students bring their own bed linens?
Almost all properties are already fully furnished with everything students need. However, if they're not comfortable, they can bring their own as long as the room is in the same condition and nothing gets lost.
When do students meet their roommates?
The exact room is usually assigned the day the student moves in; this means that the housing coordinator will introduce the students to their roommates that day.
How can students extend their stay?
Students need to provide a written request with a 30-day notice. These extensions are based on availability.
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