Student Castle Durham,
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How can rent be paid?
Rent can be paid either in up to 4 instalments or as a single upfront payment. Installment schedules are specified in the individual tenancy agreement and are not publicly listed.

Who can pay in instalments?
Instalment plans are generally available only if a guarantor is provided. Without a guarantor, full rent must be paid before move-in.

Is an advance payment required?
Yes, a £50 advance rent payment (ARP) is required to secure a booking and is deducted from the total rent.

Is the advance payment refundable?
The £50 ARP is usually non-refundable if cancellation occurs outside permitted conditions. In some cases, booking fees may be converted into a damage deposit depending on the property.

What payment methods are accepted?
Debit card, credit card, and bank transfer.

Are utilities included?
Yes, rent includes electricity, gas, water, Wi-Fi/internet, and contents insurance.

Is a guarantor required?
A guarantor is required to access instalment plans. With a guarantor, rent can be paid in up to 4 instalments; without one, full payment is required upfront. The guarantor must be financially responsible and sign a legal agreement.

What happens if I cancel before my licence period starts?

If you have paid the Advance Rent and have been allocated a room, then cancelling before the start of your licence period entitles you to a full refund of the Advance Rent.

What happens if I cancel after my licence period has started?

If you cancel after your licence period has started, you will be held to the terms of your licence agreement.

Note: we offer no visa, no place and no placement no pay.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.