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Rutland Gate, London Overview

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Which cancellation policy applies to my booking?Your refund eligibility depends on the cancellation policy assigned to the property you booked. This is shown on the property listing and confirmed in landlord communications.Can I cancel before moving in?Yes. You may cancel at any time before your registered move-in date if you have a valid reason.If approved, you will receive a full refund of: <ul style=""><li dir="ltr">First month’s rent</li><li dir="ltr">Tenant Protection fee </li></ul>You must submit your request using the platform’s “Cancel rental” form.What happens if I cancel after moving in?Once you have moved in—or 48 hours have passed after your registered move-in date:<ul style=""><li dir="ltr">No refund will be issued</li><li dir="ltr">The first month’s rent will be released to the landlord</li></ul>Any cancellation after this point must be agreed directly with the landlord.Can I cancel within 24 hours of booking confirmation?Yes. Full rent refund. The tenant protection fee is non-refundable.Can I cancel more than 31 days before move-in?Yes. Full rent refund. The tenant protection fee is non-refundable.Can I cancel 30–8 days before move-in?Yes. 50% rent refund. The tenant protection fee is non-refundable.Can I cancel 7 days or less before move-in?No refund applies. Rent will be transferred to the landlord.What if there is a serious issue with the property?If, within 48 hours of move-in, the landlord confirms the property is:<ul style=""><li dir="ltr">Misrepresented</li><li dir="ltr">Unavailable</li></ul>You may receive a full refund of rent + protection fee.You must submit a cancellation request through the platform.Can I cancel within 24 hours of booking confirmation?Yes. With a full rent refund. The tenant protection fee is non-refundable.Can I cancel after 24 hours but before move-in?Refunds are only possible with landlord approval.What if the property is misrepresented or unavailable?If confirmed by the landlord within 48 hours of move-in, a full rent refund. Full tenant protection fee refund. Cancellation form submission is required.How do I submit a cancellation request?The support team will confirm the outcome via email.What counts as a valid cancellation reason?Examples may include:<ul style=""><li dir="ltr">Property not as advertised</li><li dir="ltr">Property unavailable</li></ul>All requests must follow the official platform process and may require landlord verification.The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.

Cancellation Policy

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Rutland Gate, London

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