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Rent is charged monthly in advance at Student Village Melbourne

Who is eligible to cancel their Residential Agreement?

Eligibility is limited to domestic first-year students who are not accepted into their chosen university or who accept an offer at a different institution. It also applies to international students who fail to secure an Australian student visa.

What are the deadlines for domestic student cancellations?

Domestic students must submit their cancellation request within five days of the tertiary admission centre (UAC/VTAC/QTAC/TISC) Main Round offer release, typically occurring in late January.

Are there specific restrictions for international students?

Yes. International students must provide notice of a visa denial within five days of receiving it. Furthermore, this must occur at least 14 days before the contract start date to qualify for the exemption.

What documentation is required to process a cancellation?

The resident must provide written notice via email along with official evidence, such as a letter of rejection from the university or admission centre, or a formal visa denial notice from the Department of Home Affairs.

How are refunds handled?

If the cancellation occurs before move-in, the security deposit and most upfront fees are returned. If the resident has already moved in or the contract has started, they are responsible for rent until they vacate. Application, registration, and cleaning fees are always non-refundable.

Are there situations where cancellation is not permitted under this policy?

The policy does not apply if a resident decides to defer their studies, withdraws voluntarily after acceptance, or simply changes their mind about the accommodation.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.