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بانجور

Payment Terms

Advance Rental Payment: When required, paying the advance rental payment secures the room and constitutes a commitment to the booking. This amount is credited towards the first rent instalment.

Completion Deadline: The Tenancy Agreement must be finalised within seven days of either paying the advance rental payment or accepting the booking terms (if no advance rental payment is required). This timeframe may only be extended by prior mutual agreement.

Card Fees: No additional surcharges apply to payments made with debit or credit cards.

Key Collection: Access to the property on the move-in date is contingent upon the completion of all tenancy and guarantor documents and the payment of any rent instalments due by that time.

Guarantor Requirements: For instalment payments, a guarantor is mandatory. The guarantor must complete their agreement and submit the required documents within 7 days of the Booking Fee payment (or the booking confirmation). Failure to do so requires payment of the full rent upfront.

Downgrades: Residents may switch to a lower-priced room until July 31st preceding the start date, provided space is available. Downgrades are not permitted after this deadline.

Upgrades and Swaps: Requests to upgrade or move to an equivalent room type are free of charge until the tenancy begins. Post-start date requests are subject to availability and review.

Tenancy Length Adjustments: Contract durations can be modified without penalty until July 31st. After this date, the term cannot be shortened, though extensions may be granted if rooms are available.

Cancellation Policy

This document outlines the cancellation policy for student accommodation bookings.

Cancellation

May cancel a booking before key collection if:

• You notify the provider that you will not sign the tenancy agreement.
• You fail to complete the booking process or provide the required guarantor details or documents.
• False or misleading information is provided.
• Immigration law prevents the tenancy.
• You or your guarantor appear on sanctions or law-enforcement databases, or you fail to cooperate with screening requests.
• Outstanding payments remain unpaid.
• You breach this or any previous tenancy agreement.

Failure to Collect Keys

If you sign the tenancy agreement but do not collect your key within two weeks of the start date, they may cancel the booking and re-let the room. Any booking fee will be retained, and rent already paid will not be refunded.

Cancellation by You

If you cancel before collecting your keys:

• If the agreement has not been signed: cancelling after the deadline means the booking fee is retained.
• If the agreement has been signed, you remain liable unless:
  • You cancel before 1 August or 28 days before the start date (for non-September tenancies); the booking fee is retained.
  • You provide evidence of first-choice university failure; the booking fee and rent are refunded.
  • You provide official evidence of UK visa refusal; booking fee and rent are refunded.
  • You provide evidence of university deferral at least 1 week before the start date; rent is refunded, and the booking fee is retained.

For any other reason, you remain liable for the full rent unless a replacement tenant is accepted by the provider. Refunds are issued once the replacement tenant signs and pays.

Tenancy Takeover

After keys are collected, release is only possible through a Tenancy Takeover during the permitted period. You must find a suitable replacement tenant, clear rent arrears, and refunds for overpaid rent will be issued within 28 days of the replacement tenant’s start date.

Governing Law

This agreement is governed by the laws of Wales, and the courts of Wales have exclusive jurisdiction.

This cancellation policy is a synopsis and may change over time. It is recommended to review the full accommodation contract for a comprehensive understanding of cancellation policies.