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• Deposits: Deposits must always be paid via the portal and never directly to us, as they are automatically protected with MyDeposits. The deposit amount is £150 for all bedrooms/en-suites and £200 for studios, apartments, duplexes, or any private rooms.
• Rent Payment Schedule: Students can align their rent payment schedule with their student finance if they receive it. Proof of their Student Finance England (SFE) is required to amend their payment plan accordingly. This option is usually recommended for students paying in four instalments.
• Check-in Requirements: Students cannot check in without having previously paid their first instalment or total rent, depending on their chosen payment plan. It is essential to plan for this before arriving to avoid any issues with moving into their rooms.

• Cancellations for First Year Students: If you are a first-year student and did not get into university or your visa was rejected, please notify us within 5 days of receiving this news. Doing so will allow us to cancel your booking free of charge.
• Cooling Off Period: After completing your booking, you have a 7-day ‘cooling off’ period during which you may cancel your booking free of charge if you change your mind.
• Cancellation After Cooling Off Period: Should you choose to cancel after the 7-day cooling off period, we will require a replacement tenant to take over the full tenancy before we can proceed with the cancellation of your contract.
• Liability After Cancellation: Please be aware that if you do not arrange a tenancy replacement, you will remain legally bound to the contract you signed and be liable for the rent.

The above cancellation policy is a synopsis of the property’s cancellation policy. There could be a few changes incorporated from time to time. Hence, we recommend you review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.