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Familia Tranquila Overview

Location

On arrival or in advance as defined by the individual host in their host profile, if no mention of payment in the profile it is assumed the student will pay the host directly &nbsp;on arrival.

Payment Terms

Homestay Cancellation Policy Guest CancellationsYou may cancel a booking at any time before arrival. However, please note:<ul style=""><li dir="ltr">The booking fee paid at the time of reservation is non-refundable under the terms and conditions agreed upon at booking.</li><li dir="ltr">In exceptional circumstances, Homestay.com may consider refunding the booking fee. This is entirely at our discretion.</li><li dir="ltr">Cancellation requests are made via email.</li><li dir="ltr">If you’ve booked with a host using our Deposit Payment option, you’ll have paid 25% of the booking price plus the booking fee. To receive a refund of the 25% deposit, you must cancel at least 7 full days before arrival.<ul><li dir="ltr">If cancelled less than 7 days before arrival, this deposit is transferred to the host 2 business days after your scheduled arrival. </li></ul></li></ul>Long-Term Bookings &amp; AmendmentsIf you wish to change a long-term booking, first confirm changes with your host. Then contact Homestay.com to update your booking.You may cancel a long-term booking by:<ul style=""><li dir="ltr">Logging into your account and canceling it under the "Bookings" section</li><li dir="ltr">Contacting your host through the message system</li><li dir="ltr">Again, booking fees are non-refundable under our terms and conditions.</li></ul> Shortening Your Stay.If you want to shorten your stay, it’s up to the host’s discretion whether they refund unused days. The booking fee remains non-refundable. If Your Host CancelsIf your host cancels your booking:<ul style=""><li dir="ltr">Homestay.com will refund your booking fee in full.</li><li dir="ltr">We will help you find a suitable alternative accommodation.</li><li dir="ltr">If the host cancels on your behalf, the booking fee is not refundable, per the terms you agreed to on booking. </li></ul>Refund Considerations After Check-InIf an issue arises after check-in, you must contact Homestay Technologies Limited within 48 hours of arrival for us to consider a refund. If you fail to contact us within that time, a refund will not be considered. Deposit Payment OptionFor bookings made with the Deposit Payment option (available with select hosts):<ul style=""><li dir="ltr">You must pay 25% of the booking cost and the booking fee to confirm your stay</li><li dir="ltr">Cancellation must occur at least seven full days prior to arrival for the 25% to be refunded.</li><li dir="ltr">If cancelled later, this deposit is sent to the host two business days after your scheduled arrival.</li><li dir="ltr">The booking fee is non-refundable in all cases.</li></ul> The above cancellation policy is a synopsis of the properties cancellation policy. &nbsp;There could be few changes incorporated from time to time, hence we recommend you to review the full Accommodation Contract for a comprehensive understanding of their cancellation policies.

Cancellation Policy

Argentine Peso

Australian Dollar

Bahraini Dinar

Boliviano

Brazilian Real

Canadian Dollar

Chilean Peso

Colombian Peso

Costa Rican Colón

Czech Koruna

Danish Krone

Egyptian Pound

Euro

Guatemalan Quetzal

Hong Kong Dollar

Hungarian Forint

Indian Rupee

Indonesian Rupiah

Israeli Shekel

Japanese Yen

Malaysian Ringgit

Mexican Peso

Nepalese Rupee

New Taiwan Dollar

New Zealand Dollar

Nicaraguan Córdoba

Norwegian Krone

Omani Rial

Panamanian Balboa

Peruvian Sol

Philippine Peso

Polish Zloty

Renminbi

Romanian Leu

Russian Ruble

Singapore Dollar

South African Rand

South Korean won

Sterling Pound

Swedish Krona

Swiss Franc

Thai Baht

Turkish Lira

UAE Dirham

Ukrainian Hryvnia

US Dollar

Vietnamese Dong

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