A new survey has been conducted to assess perceptions of the international student experience among professionals and students, with the aim of enhancing operations at universities in the United States. 

Interstride, a student support platform, partnered with the National Association of Graduate Admissions Professionals (NAGAP) to expand on research that was previously published last fall about using technology to address gaps in international admissions. 

The results of the survey were unveiled at the NAGAP GEM Summit held in New York City last month. The survey revealed that many international students face challenges in financing their studies, obtaining visas, and choosing the right institution. The survey also showed that many graduate enrollment management (GEM) professionals underestimate the challenges faced by international students, such as finding the right fit between institution and programme. 

Recommendations from the publication included prioritising international students’ admissions experiences and delegating staff to be responsible for the entire spectrum of the student journey.

According to Interstride, universities should create a comprehensive view of international students' education journey, from before their application to their educational and career experiences and life after graduation. 

Although international graduate students and GEM professionals had some similar perceptions of the admissions journey, they differed significantly in some areas. 

The discrepancies between their views present an opportunity for universities and professionals to reevaluate their strategies and action plans and align them better with international students' priorities. 

Harvard's Deland suggested that professionals should work together, speak with students about career outcomes, and acknowledge that no single person has all the information about every opportunity or service. She emphasised the importance of collaboration to make the admissions process more manageable and less stressful for students.