By now the words Novel Coronavirus 2019 (COVID-19) are well and truly in all of our vocabularies. It doesn’t take long for the world to start close down, but on the bright side, we as humans must stick together, help each other and work through this. Education is what brings us together and as a company that has been working in the education sector for many years, we strongly believe that Casita and all our partners will weather this storm and things will get back to normal soon.
What Casita and our Partners are doing
We want to re-assure you that Casita, along with our agent, University and Purpose Built Student Accommodation (PBSA) providers are doing everything we can to ensure that strict hygiene and cleanliness is being enforced to stem the transmission of the virus. In addition to this Casita, since its beginning has empowered staff to work from home, so this is nothing new to us and its business as usual providing service to you our students.
Number one priority
Our highest priority right now is to ensure your health and safety. We therefore encourage all Casita students to follow health and travel guidelines from the respective authorities wherever you are living right now.
Below we have outlined a number of official information sources that will hopefully help to guide you with any uncertainties you may have.
Refunds and Cancellations
If you have recently booked or are thinking to book a room with Casita, then please see below the general message from student accommodation building owners and operators in regards to cancellations and refunds.
For students who have paid deposits.
Should you not be able to travel due to government restrictions, then your deposit will be returned.
For students who have paid instalments or tenancy amounts but yet to move into your room.
Should you not be able to travel due to government restrictions, then your remaining accommodation fees will be returned on a case by case basis.
For students who are currently in a purpose-built student accommodation.
If you are thinking to move out of your residence and need guidance on your rights under your tenancy agreement, please contact [email protected] and we will assist you. Please note that most PBSA company’s are not providing refunds if you wish to leave your accommodation early but this may change in the future if the situation worsens.
For Students who have made a room enquiry.
We suggest to still reserve your Casita room through your education agent or with Casita Accommodation Experts by making a deposit or first rent payment, and if there are travel bans still in place when your course is due to start, your deposit or first rent payment will be refunded.
Please don’t hesitate to reach out to us at [email protected] for any questions you may have and please keep checking casita for more information as it comes to hand.
Stay safe out there!
The Casita Team