University House Midtown

I honestly only need a minimally functional management, and the experience so far has been terrible. Things can go wrong in all creative ways that you won't imagine as possible, and they produce problems let alone reduce problems. 1. It’s been 3.5 months (!) since I moved in, and I have not received my mailbox key, after querying a countless number of times. Every time I was told there is no envisaged timeline and they'll reach out whenever indefinitely they can, and I never ever hear back. 2. They came in for a mandatory inspection and left my light on for an entire month (!), during my month-long work travel. Isn’t it common sense that if you visit a place, it's basic etiquette to leave the place the same as before?? Doesn’t it especially ring a bell that the tenant may be out of town if you see the tenant has turned off the breaker? You can't come to do an inspection in a manner expecting the tenant will come back right away to take care of your carelessness. Unfortunately I pay the electric bill due to their entire fault. It also felt very unsafe opening the door and seeing the light upon my return from the travel, knowing that I’ve turned off the breaker. It totally ruined my day. 3. The apartment was a huge mess when I moved in, and there is no pet cleaning of any form available (upon request). If the previous tenant owns a cat or dog (with or without permission, but why do I care?), best of luck to your long-hair carpet and couch peels falling down all the time (no, the couch cannot be replaced). 4. It’s so common that emails are never answered. Maintenance requests need to be followed up by more than one phone call in order to be fulfilled. If the office cannot respond to any particular question in person, they do not seem to have any sense of responsibility, but instead just ask you to "come back later" (or say they’ve made a note and will follow up, but never actually do).