Question 1

When am I able to move in?

Accepted Answer

You can move in on the mentioned date on your tenancy agreement and app or after. Before moving in, however, you will have to book a move-in slot.

Question 2

How can I receive my keys?

Accepted Answer

You can get your keys from reception. Just make sure you have booked a check-in slot beforehand and brought over your ID.

Question 3

Can I move in earlier than my start date?

Accepted Answer

Unfortunately, this is not possible. However, you can have an additional short-term booking before your contract starts.

Question 4

Should I pay for the internet?

Accepted Answer

Wifi will be included in your rent with a speed of 110Mb/s.

Question 5

Can I store my luggage at the reception after check-out?

Accepted Answer

Unfortunately, storage cannot be offered by the property.

Question 6

Do I receive any notifications once I receive a parcel?

Accepted Answer

You will have a mailbox where you will receive any parcels. However, if the reception has received your parcel, you will get a notification on your app.

Question 7

How can I request maintenance on the MyUnite app?

Accepted Answer

You can raise the issue on the maintenance request feature of your MyUnite app by selecting and describing the issue; you will also receive updates regarding your request's status.

Phone support

Prospect Point,
Liverpool

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